Refund and cancellation

Last updated 22 October 2026

This policy covers purchases made from Phantom Grace Technologies Private Limited across our brands. If a brand's site shows a different policy for a product, that policy applies.

Subscriptions (VisaHunt, HuntwiseAI)

• Cancel anytime. You can cancel from your account settings or by emailing us. Your plan stays active until the end of the period you have paid for and will not renew.
• 7-day refund on first purchase. If a paid plan isn't right for you, email us within 7 days of your first payment for a full refund.
• Renewals and partly used billing periods are not refunded, except where a service fault on our side stopped you from using the plan.
• If you were charged twice or charged in error, we will refund the extra amount in full.

Physical products (Ashviora)

• Because these are food products, we cannot accept returns of opened items.
• If your order arrives damaged, wrong or incomplete, email us within 48 hours of delivery with photos, and we will send a replacement or a full refund.
• You can cancel an order for a full refund before it is shipped.

Games (Silent Arc Studios)

Games bought through a store such as Steam or itch.io follow that store's refund policy. For purchases made directly from us, email us within 14 days.

How refunds are paid

Approved refunds go back to your original payment method within 5–7 working days. Your bank may take a few extra days to show it.

Contact

To request a refund or cancellation, email contact@phantomgracetech.com with your registered email address and order or payment ID.